Return and Refund Policy

SPICIO – Hair & Skin Care Products Company

At SPICIO, customer satisfaction is important to us. We ensure that every product is carefully inspected and securely packed before dispatch. However, if you receive a damaged, defective, or incorrect product, we are happy to assist you with a return or refund in accordance with the policy below.

1. Eligibility for Returns

Returns or replacements are accepted only under the following conditions:

• Product received is damaged or defective
• Wrong product delivered
• Product is expired at the time of delivery

To be eligible for a return, the product must be unused, unopened, and in its original packaging with all seals intact.

2. Return Request Timeline

Customers must request a return or replacement within 3–7 days of receiving the product. Requests after this period may not be declined.

3. Non-Returnable Items

Due to hygiene and safety reasons, the following items are non-returnable:

• Opened or used products
• Products with broken seals
• Items damaged due to customer misuse or improper storage
• Promotional or free products

4. Refund Policy

Once the returned product is received and inspected, we will notify you about the approval or rejection of your refund.

If approved:

• Refunds will be processed within 7–10 working days
• The refund will be credited to the original mode of payment

5. Replacement Policy

In case of damaged or incorrect products, customers may opt for:

• A replacement product, or
• A full refund

6. Shipping Charges

• Shipping charges are non-refundable unless the return is due to our error (wrong or damaged product).